06. Tickets
- 6.1 Ticket Essential
- Your ticket is the main evidence of our contract with you, so even though you have a reservation for a flight, you may not board that flight without first obtaining a boarding pass by either:
- ・presenting at check-in a valid and intact ticket issued in your name and containing the flight coupon for that flight, all other unused flight coupons (including the Passenger Coupon) in that ticket and any passport or other identification requested, or
- ・where a valid electronic ticket has been issued in your name, checking-in and presenting passport identification and any other documents required by various authorities.
- 6.2 Ticket is Our Property
- Your ticket is our property at all times if it was issued by us or our Authorized Agent. If it was issued by or on behalf of another carrier, it is the property of that carrier.
- 6.3 Ticket is a Valuable Document
- You should treat your ticket as a valuable document and take all necessary precautions to prevent it being damaged, lost or stolen. If your ticket is lost or stolen, you should notify us and, if away from home, the police as soon as possible.
- 6.4 Damaged, Lost or Stolen Tickets
- If you ask us, we will replace your paper ticket with a new ticket if:
- ・you have lost your paper ticket or part of it, or your paper ticket has been stolen
- ・your paper ticket is spoiled, torn, damaged or has been altered or tampered with, or
- ・you do not have your paper ticket with you and so cannot present it to us
- ・we or an Authorized Agent issued the original ticket
- ・you prove you had a valid ticket, and
- ・you sign an agreement to repay us any reasonably incurred costs and losses, up to the value of the original ticket, which we or another Carrier suffer as a result of the ticket being misused
If,
- ・you cannot prove that you had a valid ticket,
- ・you do not sign such an agreement to repay us any reasonably incurred costs and losses as provided above
- 6.5 Ticket Not Transferable
- You must not give or sell your ticket to anyone else to use. A ticket is not transferable to another person (except where 6.13 applies). If someone else presents your ticket for travel and we discover that that person is not you, we will refuse to carry that person. However, if we, acting reasonably, do not discover that the ticket has been transferred and as a result either carry the ticket holder or give them a refund, we:
- ・are not obliged to replace your ticket or give you a refund, and
- ・are discharged from all and any liability to provide you a refund
- 6.6 Ticket Validity
- International travel - unless the ticket, these Conditions of Carriage or any tariffs which apply say something different, a ticket for 0International carriage is valid for one year from the date of the first flight as long as your first flight took place within one year of your ticket being issued, or if no part of the ticket is used, from the date of issue of the ticket.
Air Tahiti Nui Club Tiare award tickets are valid for 3 months from the date of the first ticketed flight - 6.7 Extended Validity Period: Due to Us
- If you are prevented from traveling within the validity period because we:
- ・cancel your flight
- ・omit a scheduled stop, being your place of departure, place of destination or stopover
- ・cause you to miss a connection on another Air Tahiti Nui flight, or
- ・are unable to supply you with a confirmed seat
- 6.8 Extended Validity Period: Due to You
- a) If you become ill
If after having started your journey:
- ・you become ill and your illness prevents you from traveling on your next ticketed flight within the Validity Period, and
- ・you want us to extend the validity period so that you can continue your journey
- ・from the point where your journey is resumed
- ・on which space is available
- ・in the class of service for which the fare has been paid
(b) If your travel companion dies
If a passenger dies during their journey and you are traveling in the same party as the deceased, we may decide to do either or both of the following:
- ・we will not enforce any minimum stay conditions which apply to your ticket
- ・we will extend the validity period of your ticket for not more than 45 days after the date of death
- ・we will not enforce any minimum stay conditions which apply to the Tickets
- ・we will extend the Validity Period of the Tickets for not more than 45 Days after the date of death
- 6.9 Events Beyond Your Control
- If:
- ・you are traveling on private travel and not on business
- ・you have been prevented from traveling by Events Beyond your Control, and
- ・all or part of the fare for your ticket is non-refundable
- ・have a completely unused ticket
- ・have told us promptly about the events beyond your control, and
- ・have given us satisfactory evidence of these events beyond your control
- 6.10 Change to Travel Plans
- If you have a partly used ticket and you need to change your travel plans because of events beyond your control, you must contact us as soon as possible. We will use reasonable efforts to transport you to your next stopover or final destination without recalculating the fare. However we reserve the right to apply any airfare/administrative or other charges that are applicable.
- 6.11 Coupon Sequence
- (a) The fare paid for your ticket has been calculated on the basis of the sequence of transportation shown in your ticket. We will not honor your ticket and it will no longer be valid if you do not use the coupons in that sequence.
(b) If you require a change to your sequence of transportation, and your fare allows it, a fare recalculation can be done and payment adjusted as necessary. - 6.12 Ticket Issued for Carriage on Another Carrier
- If we issue a ticket for you to be carried on another carrier's flight, or check in Baggage for carriage on another carrier, we do so only as agent for that carrier (but see 16.5(a)). The conditions of carriage of the other carrier providing those services will apply.
- 6.13 Our Name and Address
- Our name may be abbreviated to TN (Air Tahiti Nui) on the ticket. Our address is BP 1673-98713, Papeete, French Polynesia
07. Baggage
- 7.1 Baggage Allowance
- You may carry some baggage free of charge provided you comply with our baggage requirements which are set out below.
(a) Cabin Baggage
We set maximum dimensions and weights for cabin baggage which must also:
- ・fit under the seat in front of you; or
- ・fit in an enclosed storage compartment in the cabin of the aircraft.
- ・your cabin baggage is larger than the maximum dimensions or weights (see table below)
- ・does not fit under the seat in front of you or in an enclosed storage compartment, or
- ・acting reasonably, we decide that it is not safe to be carried as cabin baggage but it would be acceptable as checked baggage
Cabin Baggage Allowances
Passengers (except infants^) are allowed the following cabin baggage.
| Route | Piece Allowance & Maximum Permitted Dimensions (Maximum combined dimensions = Width + Height + Length) |
Weight Allowance |
|---|---|---|
| All International routes | First/Business: | 10kg (22lbs) per piece |
| 2 x 115cm bags or | ||
| 1 x 115cm bag plus 1 x 185cm (73in) non rigid garment bag |
||
| Economy: | ||
| 1 x 115cm bag or | ||
| 1 x 185cm non rigid garment bag |
- Baggage Dimensions
| Length | Height | Depth | Total | |||
|---|---|---|---|---|---|---|
| 48cm (19in) | + | 34cm (13in) | + | 23cm (9in) | = | 105cm (41in) |
| 56cm (22in) | + | 36cm (14in) | + | 23cm (9in) | = | 115cm (45in) |
| 60cm (24in) | + | 114cm (45in) | + | 11cm (4in) | = | 185cm (73in) |
- Oversize or Overweight Cabin Baggage
If you try to bring any such item on board and Air Tahiti Nui discovers it, Air Tahiti Nui may do whatever it considers appropriate in the circumstances, including disposing of the item without notifying you (see also 12.2).
Exception: At the discretion of Air Tahiti Nui an exception may be made for an oversize item which is not overweight, and which we consider does not present a threat to the safety of customers or staff, and which can be securely stowed in the cabin and;
- ・the item was inspected by us at check in, and you told us at check in that you wanted to take it into the aircraft cabin, and
- ・we agreed with you at the time of check in it could be carried in the aircraft cabin
- (b) Checked Baggage
No single item may exceed 32kg in weight when you check-in. (However, please note that if the weight limit for your checked baggage allowance as indicated in the table below is up to 23kg for up to two bags (Economy) or up to 32kg for up to 2 bags (Business/First). If traveling in Economy and one or both of your bags weighs up to 32kg, then excess baggage charges will be payable - see 7.6. Exception: Allowance to/from Japan varies. See below.
- ・You must ensure you have put your name, address and flight details on each item of checked baggage.
- ・We will give you a baggage identification tag for each piece.
- ・We will carry your checked baggage, whenever possible, on the same aircraft as you are traveling on unless we decide for safety, security or operational reasons to carry it on another flight. If we carry your checked baggage on another flight we will deliver it to you, unless an applicable law says you must be present for customs clearance.
- Checked Baggage Allowances
Passengers (except infants^) are allowed the following checked baggage.
| Route | Free Allowance - Details and Dimensions |
|---|---|
| All International routes except Japan | FIRST/BUSINESS: Maximum2 Free Bags/Pieces. Up to 32kg's (70lbs) maximum per piece. No piece toexceed 32kg's. |
| PIECE SYSTEM APPLIES | Total dimensions* of eachpiece must not exceed 158cm (62in) |
| MAXIMUM 2 PIECES | ECONOMY: Maximum 2 Free Bags/Pieces. Up to 23kg's (50lbs) maximum per piece. |
| Total dimensions* of eachpiece must not exceed 158cm (62in) | |
| INFANTS:+1 piece 10kg's (22lbs) plus folding stroller | |
| Travel to/from Japan | FIRST/BUSINESS: Weight system applies. Up to 40kg's total weight permitted. No single pieceto exceed 32kg's. |
| WEIGHT SYSTEM APPLIES | Total dimensions* of eachpiece must not exceed 158cm (62in) |
| ECONOMY: Weightsystem applies. Up to 30kg's total weight permitted | |
| Total dimensions* of each piecemust not exceed 158cm (62in) | |
| INFANTS: +1 piece up to 10kg's plus one folding stroller |
- * Total dimensions are measured by adding together the height, width and depth of the bag.
^ Infants = under 2 years of age
All flights
In addition to the baggage allowances referred to above, the following items may be carried free of charge in the hold: /
- ・infant's carry basket
- ・a fully collapsible wheelchair or mobility aid, subject to occupational health and safety requirements and aircraft limitations
1. Please be aware that stowage limitations may apply on some Air Tahiti Nui operated services and baggage may at times need to be transported on a different flight.
2. Additional baggage may be carried at a fixed baggage rate per piece (or per kilo for routes to/from Japan). An excess fee or handling charge will be collected for each piece of baggage over the designated free baggage allowance and for each piece that is oversize or overweight (For Occupational Health & Safety reasons, pieces in excess of 32kg's cannot be carried in any circumstances). A maximum limit of 4 pieces (2 free + 2 paid excess) will apply on all International routes except Japan.
The rates of charge are available from us on request or visit our website. (baggage)
We may refuse to carry checked baggage if we reasonably believe that it is not properly and securely packed in suitable containers. - 7.2 Prohibited Items
- We will not carry, and you must not include in your baggage or otherwise try to bring on board the following prohibited items:
- ・items which are prohibited by any applicable national or international law, regulation or order from being carried on any aircraft
- ・firearms (except see 7.3) and weapons of any type, including but not limited to knives, blades, or sharp items of any kind (except see 7.5)
- ・items listed as dangerous goods in your Ticket
- ・items which are likely to endanger the aircraft or persons or property on board the aircraft, or items that may become or are dangerous, such as those items specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air, or the International Air Transport Association (IATA) Dangerous Goods Regulations. Further information is available from us on request
- ・items we reasonably determine are unsuitable for carriage because they are dangerous, unsafe or because of their weight, size, shape or character, or which are fragile or perishable
- ・animals (except if 5.3 or 7.7 apply)
We will not be responsible for any loss or damage caused to any prohibited items if they are brought on board despite being prohibited items. - 7.3 Firearms
- We may agree to carry firearms and ammunition for hunting or sporting purposes as Checked Baggage. If we do, these must be packed in accordance with all applicable national and international laws and regulations. Our approval may be withheld at our sole discretion. Applications for the carriage of firearms and ammunition for hunting or sporting purposes must be submitted at least 2 working days prior to your anticipated departure date.
- 7.4 Restrictions on Checked Baggage
- The following items are judged to be unsuitable as contents of checked baggage. Air Tahiti Nui assumes no liability for loss, theft, damage or delay in the delivery of these items, and they must not be carried in your checked baggage:
- ・Medications
- ・fragile, delicate or perishable items
- ・items with a special value, such as cash, currency, jewellery, watches
- ・negotiable papers, share certificates, securities or other valuable documents
- ・personal electronic equipment including laptops, compact discs, i-pods, video games
- ・commercial goods or business contracts/documents, negotiable papers, passports and other travel documents, securities
- ・photographic equipment, cameras, camcorders, audio equipment, film, camera equipment, photographs.
- ・computers and related components
- ・binoculars, telescopes, optical devices including eyeglasses
- ・silverware, precious metals, stones or materials, art objects, sculptures
- ・historical artifacts, original manuscripts
- ・irreplaceable books, publications or collectibles such as baseball cards
- ・antiques, heirlooms
- ・keys
- ・Business sales samples
- ・furs, including coats, gloves, hats
- ・game trophies, antlers, and pelts
- 7.5 Restrictions on Cabin Baggage
- All cabin baggage must comply with all applicable size and weight restrictions on your ticket and the Baggage Schedule (see 7.1(a)). You must not include in cabin baggage:
- ・knives, sharp objects or cutting implements of any kind and any length, whether of metal or other material, and some sporting goods (which are unsuitable for cabin baggage because of weight, size, shape or characteristics). Such items must be in your checked baggage. Passengers carrying needles will need to declare them at airport screening points. Medication should have a professionally printed label identifying the medication or manufacturer's name or pharmaceutical label affixed
- ・anything else that may be identified on your ticket as prohibited cabin baggage, or
- ・anything in excess of what is allowed in the class of service paid for
- ・Special restrictions also may apply on flights to/from USA. Check with Air Tahiti Nui for latest details or visit: (baggage)
We do not accept any responsibility or liability for prohibited items which we or the applicable authorities refuse permission to carry as cabin baggage and which are not carried as checked baggage. - 7.6 Excess Baggage
- You may not take on board more cabin baggage than the class of service paid for allows (see 7.1). If you check in with more checked baggage than the class of service paid for allows, we may:
- ・refuse that excess baggage, or
- ・accept that excess baggage for carriage (although we are not obliged to do so), and require you to pay a fee before boarding, or
- ・carry that excess baggage on a later flight, and require you to pay a fee
As the amount charged for excess baggage may vary from country to country, you should check with us, your travel agent or the relevant airline before you commence travel on your itinerary. - 7.7 Pet animals
- For guide dogs, see 5.3. Other than pet dogs, cats or birds (which, except as provided below, may be carried as checked baggage), all other animals must be carried as freight.
For carriage of the aforementioned:
- ・you must notify us when you make your reservation that you wish to travel with your pet animal. Some airports will require that your pet travels as freight and some will allow carriage in the hold as checked baggage
- ・provided there are no safety or other reasons which would prevent us from carrying your pet animal, we
- ・will carry your pet in the aircraft hold as excess checked baggage; however, you must supply proper crating and food for your pet. If you fail to do this, we may decide not to carry your pet
- ・you may be required to pay an excess baggage fee, and you must have with you valid health and vaccination certificates; entry, transit and exit permits; and all other documents required by any applicable law, regulation or order
- ・unless carrying the animal is covered by the liability rules of the applicable legislation or the Convention, we shall not be responsible for injury to or loss, sickness or death of an animal unless we have been negligent
- ・we are not liable to you for any loss you suffer because you do not have the health and vaccination certificates, entry permits, transit permits, exit permits and other documents needed for your animal. You must repay to us any fines, costs, charges, losses or liabilities we, acting reasonably, have paid or suffered because you did not have these documents.
- 7.8 Searches
- Air Tahiti Nui, government or airport officers may:
- ・require you to submit to clothing and body searches
- ・require you to submit your baggage to searches or inspections, and
- ・search or inspect your baggage with or without you
Except as otherwise provided by the convention or other applicable laws, if a search or screen causes damage to you, or a search, screening or x-ray causes damage to your baggage, we will not be liable for the damage unless it was caused by our negligence or fault.
08. Check In
- 8.1 Before Check In
- You must ensure you have your ticket (or a booking reference for an electronic ticket), passport or acceptable international travel document, baggage, all necessary travel documents and anything else you need to travel, and present them to us at our request.
- 8.2 Check-In Deadline
- We or our Authorized Agent will advise you of the check-in Deadline for your first flight with us.
You should ensure that you:
- have checked in by that check-in deadline to complete all departure formalities, and
- are at the boarding gate ready to board by no later than the time specified to you at check-in
- 8.3 At Check-In
- At check-in we will issue your boarding pass and baggage check and/or baggage identification tag for any checked baggage. Keep these with you until you complete your travel. We recommend members of Club Tiare award programme retain boarding passes to assist verification of any outstanding membership points accruals owed.
- 8.4 If You Are Late
- If you arrive:
- late at check-in or the boarding gate (see 8.2), or
- without your ticket and all necessary travel documents
- cancel your reservation
- refuse to carry you, and/or
- require you to pay a service fee to cover our reasonably incurred administration costs and or costs of alternative flights
09. Schedules, Late or Cancelled Flights
- 9.1 Schedules
- (a) The flight time shown on your ticket may change between the date of issue and your date of travel. We do not guarantee the flight times and they do not form part of your contract of carriage with us.
(b) Before we accept your booking, we or our Authorized Agent will tell you the scheduled departure time of your flight and it will be shown on your ticket or itinerary and receipt. We may need to change the scheduled departure time of your flight after your ticket has been sent to you. If you give us or our Authorized Agent contact information, we or they will try to let you know about any changes. In any event, prior to your flight you should check to ensure your flight times have not changed. You should check the flight departure and arrival information posted at the airport. Except as otherwise provided in the convention, or any applicable laws, we shall not be liable to you for any losses that you may incur if you fail to do so.
(c) If, after you buy your ticket, we make a significant change to the scheduled departure time of your flight:
- and you find this change unacceptable; and
- we or our Authorized Agents cannot book you on another flight which you are prepared to accept
- 9.2 Late or Cancelled Flights (Except in Circumstances Beyond Our Control)
- We will take all reasonable measures necessary to carry you and your baggage and to avoid delay in doing so. In doing so and in order to prevent a flight cancellation, in exceptional circumstances we may arrange for a flight to be operated on our behalf by an alternative carrier and/or aircraft.
Except:
- as otherwise provided by the convention or other applicable laws, or
- in circumstances where the delay or cancellation is beyond our control (e.g. bad weather, runway closure, air traffic control issues, mechanical problems of aircraft, etc)
- cancel a flight
- fail to operate a flight reasonably according to the flight schedule
- fail to stop at your destination or stopover destination, or
- cause you to miss a connecting flight on your ticket on which you hold a confirmed reservation,
Option 1 - we will carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity period of your ticket.
Option 2 - we will within a reasonable period of time re-route you to the destination shown on your ticket by our own services or those of another carrier, or by other mutually agreed means (e.g. by bus) and class of transportation, without additional charge. If the fare and charges for the revised routing are lower than what you have paid, we shall refund the difference, or
Option 3 - we will make a refund in accordance with the provisions of 13.
Subject to the provisions of 6.9 and 9.1 above, these shall be the only remedies available to you and we shall have no further liability to you unless otherwise specified by the convention or any applicable laws. - 9.3 Late or Cancelled Flights Due to Circumstances Beyond Our Control
- Where the delayed or cancelled flight is as a result of circumstances beyond our control, whether you have checked in or not, we will try to assist you to get to your destination or next stopover, but subject to the provisions of 6.9 will not otherwise be responsible for refunding a non-refundable airfare (see 3.3), or paying any costs or expenses you may incur as a result of the delay except as otherwise provided in the convention or any applicable laws.
10. Refusal of Carriage/Denied Boarding
- 10.1 Refusal of Carriage
- Even if you have a ticket and a confirmed reservation, we may refuse to carry you and your baggage if any of the following circumstances have occurred or we reasonably believe will occur:
- if carrying you or your baggage may put the safety of the aircraft or the safety or health or any person in the aircraft in danger or at risk
- if carrying you or your baggage may materially affect the comfort of any person in the aircraft
- if carrying you will break government laws, regulations, orders or an immigration direction from a country to which you are traveling or are to depart from
- because you have refused to allow a security check to be carried out on you or your baggage
- because you do not appear to have all necessary documents (see 8.1)
- if you fail to comply with any applicable law, rule, regulation or order or these Conditions of Carriage
- if you fail to complete the check-in process by the check-in deadline or fail to arrive at the boarding gate on time
- because you have not obeyed the instructions of our ground staff or a member of the crew of the aircraft relating to safety or security
- because you have not complied with our medical requirements (see 3.5)
- because you require special assistance and you have not made prior arrangements with us for this (see 4.8)
- if you are drunk or under the influence of alcohol or drugs
- if you are, or we reasonably believe you are, in unlawful possession of drugs
- if your mental or physical state is a danger or risk to you, the aircraft or any person in it
- if you have used threatening, abusive or insulting words towards our ground staff or a member of the crew of the aircraft or otherwise behaved in an offensive or threatening manner
- if you have committed a criminal offence during the check-in or boarding processes or on board the aircraft
- if you have deliberately interfered with a member of our ground staff or the crew of the aircraft carrying out their duties
- if you have put the safety of either the aircraft or any person in it in danger
- if you have made a threat
- because you have committed misconduct on a previous flight and we have reason to believe that such conduct may be repeated
- because you cannot prove you are the person specified on the ticket on which you wish to travel
- because you are trying to use a flight coupon out of sequence without our agreement (see 6.11)
- if you destroy your travel documents during the flight
- if you have refused to allow us to photocopy your travel documents
- if you have refused to give your travel documents to a member of our ground staff or the crew of the aircraft when we have asked you to do so
- if you ask the relevant government authorities for permission to enter a country in which you have landed as a transit passenger
- because your ticket
- is not paid for
- has been reported lost or stolen
- has been transferred
- has been acquired unlawfully
- has been acquired from someone other than us or an Authorized Agent
- contains an alteration which has not been made by us or an Authorized Agent
- is spoiled, torn or damaged or has otherwise been tampered with, or
- is counterfeit or otherwise invalid
- 10.2 Notice of Refusal to Carry You
- We will be entitled to refuse to carry you and your Baggage if we have notified you in writing that we will not carry you on our services. The notice will give details of the period for which it will apply and will ask you not to buy a ticket or ask or allow anyone to do so for you. If you try to travel while the notice is in force, we will refuse to carry you and you will be entitled to a fare refund minus our reasonably incurred administration fees.
- 10.3 Overbooked Flights - Denied Boarding Compensation
- If you are denied boarding on an overbooked scheduled international flight for which you have both a valid ticket and a confirmed reservation, and you have presented at check-in by the check-in deadline, then depending on the difference between your original scheduled arrival time and your actual arrival time, you may be eligible for compensation.
Either:
- in accordance with any law which may apply, in accordance with any law which may apply,
- as set out in our denied boarding compensation policy which is available on request from our international airport check in counters.
11. Conduct During Flight
- 11.1 Obey Directions
- To maximize passenger comfort, safety and security, you must comply with the following requirements, and all other reasonable directions of any crew member on your flight with us, when on board:
- stow cabin baggage under the seat in front of you or in the overhead lockers
- take care when you open overhead lockers, since cabin baggage may move during flight
- keep your seatbelt fastened when seated
- remain seated with your seatbelt securely fastened during turbulence
- stay seated as directed, in particular while the aircraft is moving on the tarmac
- do not smoke (see 11.4)
- if you drink alcohol, drink only in moderation and only alcohol served on your flight with us as part of our in-flight bar service
- use infant and child restraints as directed
- do not behave in a manner to which other passengers may reasonably object, and if asked by a member of the crew acting reasonably, you must give your passport or other travel document to them for safe custody until the end of the flight
- 11.2 Control of Passengers
- We will take all reasonable steps to maintain the comfort, safety and security of all passengers. If we reasonably consider it necessary, we may restrain you or remove you from any flight anywhere, for example if you:
- conduct yourself so as to endanger the safety of the aircraft or any person or property on board
- obstruct, or fail to comply with any direction of, any crew member
- behave in a manner to which other passengers may reasonably object
- interfere with a crew member who is performing his or her duties aboard an aircraft
- tamper or interfere with the aircraft or its equipment
- 11.3 Diversion Costs Caused by Unacceptable Behavior
- If as a result of your behavior we divert the aircraft to an unscheduled destination and make you leave the aircraft, you must pay us the reasonable and proper costs of the diversion.
- 11.4 Smoking prohibited
- Smoking is not permitted on any of our aircraft.
